F.A.Q.

¿What documents do I have to send with the cargo?

Every cargo must enclose an invoice both if it is export cargo as well as import cargo.

¿How do I know if I must pay freight by weight or volume?

We compare the real weight and the volumetric weight and freight is charged based on the greatest of both weights.

¿How do I give my supplier the address?

You must provide the following:
Name under which the account is registered, be it personally or if it is a corporate account.
11200 N.W. 25st., Suite 101
Miami, Florida

¿What is an inland?

It is the movement of your cargo by land within the United States, from one state to another or from areas outside or surrounding Miami. (Greater Miami Area: Dade, Palm and Broward Counties).

¿How much will it cost to send a package?

First specify the place where the package is and the description of the merchandise, dimensions, weight and destination address, then we will send a formal quote upon your request.

¿How do I know if the cargo is dangerous?

All perfumes, aerosols, used car parts and parts with oil, various oils, paints, corrosives, vehicles with batteries full of acid such as motorcycles, cars, generators; articles or substances that may pose a health risk, a risk to safety, property or environment and which are on the dangerous merchandise list of the International Maritime Organization (IMO) and/or the International Air Transport Association (IATA), among others; are considered dangerous merchandise. If you have any doubts please contact us through ops@xcclogistics.com.

¿What is a SED (Shipper Export Declaration)?

It is a requirement demanded by the USA Census as a statistical measure for export of similar articles, whose invoice is $2500.00 or more. It is compulsory. The SED is submitted to USA Customs electronically and to be able to release it we need you to provide us with a commercial invoice.

¿What is storage?

Cost in which the merchandise incurs when it stays in the warehouse for a time greater than that which was agreed upon.

¿When is my merchandise incurring storage costs?

Panama Warehouse:
If your cargo has more than 3 days in case of air cargo and more than 10 days in case of sea cargo.
Miami Warehouse:
More than 30 days after having been received.

¿What is the IMO?

The IMO is the International Maritime Organization, an organization which demands that the cargo be accompanied by a declaration of dangerous cargo (DGD) and it is used in the sea and air transport to inform be it the shipping line or the air line, whichever the case may be, that dangerous merchandise is being transported.

¿What is a UN number?

It is a four digit number established by the committee of experts in transport of dangerous merchandise of the United Nations to identify dangerous cargo in the scope of international transport. It identifies class and its subdivisions.

¿Why is customs overtime charged?

The working hours of the Institutional Customs office in our Bond is from 8:00 a.m. to 4:00 p.m., therefore if you wish to retrieve cargo after regular hours you will incur customs overtime.

¿How long has XCC Logistics been in the market?

We have 10 years experience in the international cargo transport market.

¿Do you work with agents in the United States?

No, for our client's benefit the warehouse and personnel which works in Miami is ours, thereby we can control your merchandise more securely and reliably.

¿Do you provide service to any part of the world?

Depending on the destination we can transport your cargo to many countries.

¿Is the cargo always insured?

The cargo is insured if you decide to insure it. To do this all you have to do is let your account executive know. If the cargo is not insured and there are damages or loss we are not liable.

¿What is loading charge?

It is the amount charged for loading a container in our warehouses in Miami both for consolidation as well as a client's full container load.

¿What is bunker or fuel charge?

It is the surcharge for fuel which is calculated depending on the weight or volume of the cargo. Bunker is the term used for sea shipments, fuel charge is used for air shipments.

¿What is the difference between Bill of lading (BL) and Airway bill (AWB)

It is the document which contains all the information of the shipment and is required for the transport of your cargo. Bill of lading is used for sea shipments and airway bill for air shipments. Without this document the cargo cannot be released upon reaching its destination.

¿How long will it take to receive my cargo by mail?

Your cargo will be delivered 48 hours after it is received in our warehouses.

¿Do I have to pay duties when I receive my cargo?

According to the law of the Republic all cargo that is imported is subject to payment of duties, please note that the duties will depend on the CIF value.

¿When can my cargo be exonerated?

When the FOB value of the merchandise is a maximum of $50.00 and the consignee is a natural person. Please note that this does not apply to imports consigned to corporations.

¿What is the maximum weight that I can bring through my P O Box?

The maximum weight is 100 pounds per package. If you wish to send packages of more than 100 pounds please contact us through ventas@xcclogistics.com for a quote for air or sea cargo.

¿What is the PTY code?

It is the identification of the mail account within the company. It is necessary that you place this code next to your name when you shop or send packages and/or documents.